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Hotel Ratings
myholiday.gr rates the hotels we feature on our website using accommodation
type names and stars that are determined solely by the opinions of the management
of myholiday.gr. Their opinions are based on experience, knowledge and customer
feedback. Where the official rating of the hotel is known, this will be published
in addition to our own star rating and it will clearly state "Official Rating".
Our responsibility to you for your Booking
Because we are acting only as a booking agent we have no liability
for any of the accommodation arrangements and in particular no liability
for any illness, personal injury, death or loss of any kind, unless
caused by our negligence. Any claim for damages for injury, illness
or death arising from your stay in the accommodation, must be brought
against the owner of the accommodation and will be under the jurisdiction
of the law of the country in which the accommodation is based.
Your Holiday Insurance
We strongly recommend you arrange adequate holiday insurance. We
recommend that insurance should cover the cost of cancellation by
you, all medical costs and the cost of assistance including return
to your home country in the event of an accident or illness.
Payments
a) When booking, we require you to pay a deposit of
15% of the total booking value, when you book. The balance
will be payable 5 weeks before departure. Unless you
advise us that you wish to cancel your booking before the balance
due date, we will automatically take payment from your credit
card of the balance due. By agreeing to these booking conditions,
you consent to this procedure.
b) If you book less than 5 weeks before departure,
you must pay the full price of the accommodation when you book.
Payment may be made by any major credit or debit card. We use
sophisticated technology to secure your credit card details.
Please note: Your booking may be cancelled, if you fail to make
payment on time and you would then be liable to pay the accommodation
provider the cancellation charges set out below. Payment for
incidental extras (e.g. mini bars, telephone charges, etc.)
has to be made directly to the accommodation provider, when
you check out.
Special Requests
If you have any special requests that do not form part of
the standard accommodation services as described in this
website (for example dietary requirements, cots or room
location) please let us know at the time of booking. We
will pass on all such requests to the relevant accommodation
provider, but unfortunately cannot guarantee that they will
be met. Further if the accommodation provider is unable
to meet such requests, neither we nor they can have any
liability to you in this respect.
If you wish to make changes to your accommodation booking
If you want to change any details of your booking, after
we have sent your confirmation, we will do our best
to help. However the accommodation provider has no obligation
to make any change, although it will permit you or any
member of your party who is prevented from travelling
to transfer the booking to someone else, provided you
give us reasonable notice of the transfer (see conditions
below). You must confirm any change by e-mail. If the
accommodation provider is able to make the change, there
will be a myholiday.gr administration charge of
€15,00 in addition to potential
charges from the accommodation provider, subject to
their terms and conditions.
If you change the number of people booked, the accommodation
price will be re-calculated for the new party size.
If for example your party is reduced in number, this
may mean that accommodation is under-occupied and each
of the remainder of your party may have to pay more.
If you wish to make any change to your booking while
on holiday (e.g. upgrading accommodation or extending
your stay), all requests are subject to availability
and any extra cost must be paid immediately.
If the Hotel cancels or changes your booking
myholiday.gr will do everything in its power to avoid having to make any changes to any bookings. In the unlikely event of the Hotel cancelling or amending your reservation after your booking has been made, we will make all reasonable effort to advise you as soon as possible. If the Hotel is unable to provide the accommodation which you have booked, we will try to provide you with similar accommodation of equal standard. In those circumstances, you will have the choice of accepting an offered alternative or cancelling your reservation with the Hotel with a full refund of all monies paid.
If you cancel your Hotel Booking
The accommodation provider starts to incur costs for
your booking from the time it is confirmed. The closer
it is to the time of your planned holiday, the less
likely they are to re-sell it. Therefore, if you cancel
or amend your booking, a charge has to made and the
later the cancellation, the more that charge will be.
If you wish to cancel a confirmed booking, this must
be done by e-mail or online by the person in whose name
the booking is invoiced (lead name). Cancellation charges
will be calculated as set out in the table below and
will be notified to you by invoice within two weeks
of cancellation.
Please note : the amendment charges
below are only valid if your booking does not require
change of hotel (i.e. you are staying at the same hotel
and wish to change the room type, board basis, date,
duration or number of guests). If you wish to change
to another hotel, this will be considered as cancellation
and a new booking must be made. Either perform this
procedure on our site from the provided links in your
confirmation or please call our administration team
who will confirm the new cost to you.
Outside 3 weeks (21 days) of Arrival*
| Cancelled booking |
€35 per booking |
| Amendments |
€20 per booking |
| Name Changes |
Free of Charge |
Inside 3 weeks (21 days) of Arrival*
| Cancelled booking |
€70 per booking |
| Amendments |
€20 per booking |
| Name Changes |
Free of Charge |
Inside 1 week (7 days) of Arrival*
| Cancelled booking |
100% payable |
| Amendments |
€20 per booking |
| Name Changes |
Free of Charge |
* Arrival day is considered the first day the original booking commences.
Your Contract with accommodation featured
on this website
When you book accommodation, we will send you an e-mail
confirmation of your booking and it is at the time that
we send this confirmation that a binding contract comes
into existence. The date of the contract is the date
that appears on the confirmation. The contract is subject
to these booking conditions. All booking conditions
will apply including cancellation charges. Once the
contract is made, the accommodation provider is responsible
to you to provide you with what you have booked and
you are responsible to pay for it, in each case subject
to these booking conditions, and any other terms and
conditions specific to the relevant accommodation. Please
note: It is important to check carefully the details
of your booking, when you receive it. If you want to
cancel or change your booking later, you may have to
pay amendment or cancellation charges, which may be
as much as the whole accommodation cost. In parties
of two or more people, the person who makes the booking,
accepts responsibility for making all payments to us
for all members of the party. We will send all vouchers
and other information to that person who will in turn
be responsible for ensuring that the other members of
the party are kept fully informed. Should you wish to
make an amendment or cancel your booking, we must receive
confirmation by e-mail. We will only accept confirmation
from the person that makes the original booking. If
you are aged under 18 on the date of departure and your
parents or guardians are not travelling with you, they
must write to us with their written consent.
Complaints Procedure
If you have a complaint while you are staying at the
accommodation in question, you must inform the accommodation
management immediately, in order to give them the chance
to resolve the problem. You may lose any right to compensation,
if you fail to do so. If the issue is not resolved to
your satisfaction, you should contact our representative
in the resort. We have representatives in most of our
resorts and if the issue still cannot be resolved then
you should contact our staff on 0030 26450 93202 from
the resort. We will act as an intermediary to try and
rectify the problem. In the event that we are unable
to do so, and you wish to take matters further, you
must do so directly with the accommodation provider
concerned.
Indemnity
When you book accommodation through myholiday.gr,
you accept responsibility for the proper conduct
of yourself and your party during your stay. The
accommodation provider reserves the right at any
time to terminate (before or after departure) your
holiday or that of any member of your party due
to your or their misconduct, within their reasonable
opinion. Full cancellation charges will then apply
and no refund will be given. Furthermore, the accommodation
owner shall be under no obligation whatsoever to
pay compensation or meet any costs or expenses you
may occur as a result of us terminating your booking,
in accordance with this paragraph. If your actions
or those of any member of your party cause damage
to the accommodation in which you are staying, you
agree to fully indemnify us against any claim (including
legal costs) made against the accommodation owner.
Finally, you are also liable to make a reimbursement
to the accommodation provider for any damage caused,
before you end your stay.
Room Allocation
During check-in, on arrival at your accommodation,
you will be allocated a room.
Please note: when travelling on flights departing
after midnight, your room will be reserved from
the previous day. You must therefore, normally check
out of your room by 12 noon on the day before a
night flight home or on the departure for an evening
flight.
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